Support Options
Self Help
We have a continually growing knowledgebase that you can search through if you prefer to work through problems yourself or are trying to troubleshoot an issue outside of support hours.
Enter KnowledgebaseTechnical Support
Computerlink has a long history of providing outstanding system support to our customers.
The Computerlink team strives to excel in the crucial area of customer support. Support is a key reason why our customers recommend Computerlink to others and is a key benefit they enjoy.
If you call due to general technical issues that have nothing to do with our software or in regards to unsupported hardware*, charges may apply.
- * We do not support hardware that was not purchased from us.
- * The hardware support period is 2 years from date of purchase.
Key Benefits
- Superior Support
- Ongoing system enhancement
Our comprehensive range of skills and services include:
- Software development
- System design and consultancy
- Network and Communications design
- System planning and implementation management
- Hardware installation and setup
- Centralised Help Desk assistance
Our experienced Help Desk team directly supports Computerlink's products and is backed-up by our own in-house R&D team. Telephone support is available seven days a week.
Support Hours
Our experienced Help Desk team directly supports Computerlink's products and is backed-up by our own in-house R&D team. Telephone support is available seven days a week.
Technical Support:
Address:
Shop 24115 Dollis Street
Rocklea, Queensland 4106
Australia
Support Hours
Monday to Friday (except Public Holidays)
7:30am to 5:00pm AEST
Emergency Support
(Billed In 15-minute Blocks)
Emergency Support Monday to Friday
5:00pm to 9:00pm AEST
Emergency Support Saturday
7:30am to 5:00pm AEST
Emergency Support Sunday
7:30am to 1:00pm AEST
Emergency Support Public Holidays
7:30am to 1:00pm AEST